Service and support
Who needs?
The process of developing Internet sites never ends with the launch of the site in production. The site must always be managed and controlled. If you are the owner of such a resource that does not receive proper support and regular content — we are ready to support and scale your Internet project, arrange regular updates and meet market criteria, making your product competitive, achieving maximum return on investment.
«The disease is easier to prevent than to cure, isn’t it? The same principle applies to the support of your site. One problem can significantly affect not only the performance, but also your sales. Good technical support and maintenance saves you time and money.»
The procedure for «connecting» us to the project
Before we begin to support your site, you need to familiarize yourself with the project in detail.
01 — We will learn about your comments on the project and plans for its development.
02 — We draw up a joint plan and schedule of work.
03 — We study the documentation from the site developers. We study the code of your site and content management system.
If there is no documentation and/or control system
04 — We will need about 40 working hours for a detailed, independent study of the functionality of the site and its code.
05 — We solve problems, simultaneously «digging» the code of the site. This option takes more time, because it is not known what exactly the team may encounter in the work.
Technical support
Stability monitoring
We launch the processes of monitoring and analyzing the operation of the site, which will allow us to identify problems in the site code and fix them in a timely manner, thereby ensuring the stable operation of the site.
Usage analysis
We conduct user UX testing of the site interface to make adjustments and achieve the maximum level of conversion from the site.
Improvements and updates
We expand the functionality of the management system, carry out integration with CRM and other systems to meet market requirements and solve problems for your business. This point is important to keep your site as competitive as possible.
Site backup
Every day we make a backup (we create a backup copy) of the site and store it on the most secure Google servers with the ability to roll back at any time to any of the versions. This procedure protects the site from any type of unforeseen threats and critical «downs» of the site.
Management and content
Content support
This includes the professional creation and prompt updating of text, graphics and other media information in accordance with your needs.
Text content
Creation, editing and proofreading of texts for the site.
Media content
This can include both drawing from scratch, and searching with the purchase of graphics and video from stocks, if necessary. Creation of illustrations and banners for the site. Preparation of technical specifications for photographers. Working with contractors to create audio / video content.
Placement and filling
Editing and filling the site with content, in accordance with the agreed work plan.
Prices for website maintenance and support
If you have technical problems, we do our best to solve them promptly. You can choose which of the website maintenance systems is more suitable for your business:
We receive a task, estimate the time to complete it, and proceed to implementation.
Cost of 1 hour of work = 25.00 USD
We set the monthly number of hours required to complete the task plan. Unused hours are carried over to the next month.
A better option in the long run.
The cost of 1 hour of work according to the support agreement = from 15.00 to 22.00 USD
Our clients
Our portfolio contains completed projects both with startups and large organizations. We are always interested in joint long-term work on ambitious projects. We believe that sincerity and mutual understanding contribute to building better relationships, helping to achieve better results in cooperation. We are proud of all our clients and if you are interested in successful collaboration, we will be glad to become a reliable performer for you.
